Thodiaaram Shipping Information:
Processing Time:
Please note: All orders take up to 7 days to process before shipping, as each piece is handmade with care.
All shipping methods include full door-to-door tracking (effective 23/12/2025).
- Courier Service: We use Royal Mail for domestic UK and international orders. For orders shipping to the USA, New Zealand, Australia, and Singapore, we use Transglobal Express.
- Worldwide Shipping: Thodiaaram offers worldwide shipping from the United Kingdom.
- Important for U.A.E Customers: Please provide your phone number during checkout.
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USA Orders – Tracking Information:
Orders shipping to the USA are initially handled by Transglobal Express and then handed over to USPS for final delivery. There are two tracking links available: one via USPS and one via Transglobal Express. The USPS tracking may initially show “Awaiting Shipment”, while the Transglobal Express tracking provides full door-to-door tracking updates throughout the delivery journey.- Transglobal Express Tracking Link
- USPS Tracking Link - Please only use once the parcel has been received by USPS
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USA Orders – Tracking Information:
3. Shipping Costs:
- UK domestic orders: £2.90 or FREE over £25 via fully tracked royal mail service
- USA: $10
- For remaining countries, please enter your address at checkout to view accurate pricing.
4. Estimated Delivery Times: please check delivery aims on checkout
5. Customs Fees: All EU duties and US tariffs are paid upfront, there will be no charge to customers.
Returns:
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UK orders: Thodiaaram accepts returns, refunds, and exchanges for all items except earrings due to hygiene reasons. To initiate a return or exchange, please contact us via email at thodiaaram@gmail.com within 14 days of delivery.
Please note that customers are responsible for covering the return postage costs for UK returns or exchanges. - If an order qualified for free shipping and items are returned bringing the order value below the free shipping threshold, the original shipping cost will be deducted from the refund.
- Refunds: We aim to process refunds within 7 working days of receiving the returned item in an acceptable condition. If we require any additional information, we will contact you using the email address provided at checkout.
- International orders: Thodiaaram operates a strict no returns and no exchanges policy on all international orders.
- Address Issues: If an incorrect delivery address is entered at checkout or if a parcel goes unclaimed, the customer will need to cover postage charges for the package to be resent once it is returned to us.
Cancellations:
- To cancel your order, please email thodiaaram@gmail.com with your order number. Please note that we can only cancel your order if it has not yet been shipped out.