Shipping & Returns

Thodiaaram Shipping Information:

  1. Courier Service: We use Royal Mail for domestic UK and international orders (except USA). For USA we use Transglobal Express
  2. Worldwide Shipping: Thodiaaram offers worldwide shipping from the United Kingdom.
    • Important for U.A.E Customers: Please provide your phone number during checkout.
    • USA customers can track their orders through this link. 
3. Shipping Costs:
    • UK domestic orders: FREE
    • International (except USA): £3.25 (calculated automatically during checkout)
    • USA: £4.50 (calculated automictically during checkout)

4. Estimated Delivery Times:

    • UK orders: 2-3 business days
    • Europe, Canada, and rest of the world: 14-18 business days
    • USA: 5 working days (fully tracked service as a standard)

5. Customs Fees: Customers are responsible for customs fees, taxes, tariffs or duties. Note that EU customers are exempt from customs fees for orders under £120 or 120 euros in the following EU countries:

    • Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. (Updated: 07.01.2023)

Returns:

  • UK orders: Thodiaaram accepts returns/refunds and exchanges for ALL items except earrings due to hygiene reasons. Please get in touch with us via email on thodiaaram@gmail.com within 14 days of delivery to initiate a return/refund or exchange.
  • Refunds: We will aim to refund you within 7 working days of receiving the product back in an acceptable condition. IF we require more information in the meantime, we will reach out to you via the email address you've provided when the order was placed. 
  • International orders: Thodiaaram has a strict no returns and no exchanges policy.
  • Address Issues: If an incorrect delivery address is entered at checkout or if a parcel goes unclaimed, the customer will need to cover postage charges for the package to be resent once it is returned to us.

Cancellations:

  • To cancel your order, please email thodiaaram@gmail.com with your order number. Please note that we can only cancel your order if it has not yet been shipped out.